Frequently Asked Questions

General

If you find empty shelves at your local retailer, we encourage you to speak to the store’s manager to find out when the next shipment is scheduled to arrive.  

Use the “Where to Buy” tool on our website to find Good Start® products at online retailers or other physical stores near you (always call ahead first to confirm availability). 

Consider a different Good Start® formula format (powder, ready-to-feed, concentrated liquid). Consult your healthcare professional before switching if your baby has specific feeding concerns, and check if they have any samples (this will depend on availability).   

Good Start® infant formulas are nutritionally complete and meet the complete nutritional requirements of healthy term infants from 0 to 12 months.  

For more information, visit: https://www.canada.ca/en/health-canada/services/infant-care/infant-formula/shortage.html#a2.1

Since formula products differ from country to country, do your best to travel with enough formula for the duration of your trip—it’s highly recommended. Understanding that extended trips (and packing for baby, right?) may make this difficult, it’s recommended to at least bring some of the formula you’ve used immediately before your trip. 

 

If you want to be extra prepared, you can consult the e-commerce stores in the country you’ll be visiting to find out what infant formulas are available. Then, you can share that information with your doctor to help determine what will be suitable for your baby. 

 

Remember: Always discuss any feeding changes with your baby’s doctor.

Be sure to check the package for specific Halal or Kosher symbols. Here are some of the products you’ll find: 

  

Kosher 

  • Good Start® Alsoy® infant formula  
  • Good Grow® nutritional toddler drink, milk flavour  
  • Good Grow® nutritional toddler drink, vanilla flavour   

  

Halal 

  • Good Start® Alsoy® infant formula  

We offer a variety of non-GMO infant formulas — like these: 

  • Good Start®  
  • Good Start® Plus  
  • Good Start Soothe™  
  • Good Start® Alsoy®  

Here are a few ways you can help wave goodbye to clumps for good: 

  • Add the water first: Water, then powder…always. 
  • Test the temp: For the best mixing results, ensure you’re using lukewarm water. 
  • Don’t wait to shake it! Shake the bottle immediately after you’ve added the powder to the water. 

 

The most essential step? Always following the label instructions—it’s important for the health of your baby. 

Excellent question. Storage is very important and differs based on the type of formula. 

 

Storing opened formula 

 

Ready-to-feed or Concentrate: Cover and store it up to 24 hours in the refrigerator. 

Powder: Once opened, use within one month. Store the container in a cool, dry place and make sure the lid is tightly closed*. 

 

Storing unopened formula 

 

Powder, ready-to-feed or concentrate: Store unopened formula in a cool, dry place (6 – 25° C).  

 

*Formula storage instructions are stated based on Good Start® infant formula products. Please consult the label for full preparation and use instructions. If using another brand of infant formula, please follow the directions stated on the label. 

Baby Club

You bet. In addition to the free Baby Pack, you’ll receive personalized coupons and new baby information in your inbox and mailbox as your baby grows.

If you signed up during your pregnancy, expect to see your Ready for Baby Pack in the mail around a month before the birth of your baby.    

If your baby has already been born, and you are less than 9 months post birth, you can expect to see your Pack in the mail approx. a month after sign-up.   

If you have not received your Ready for Baby Pack based on its delivery criteria, the following steps should help:  

Log into your account to make sure all your information is up to date, including your current address and due date. 

Once you’ve checked that your profile’s in good order, please contact our Consumer Care team at 1-800-864-9671 or send us a message.   

Coupons are pre-selected for you based on your profile and the age of your baby.  However, some coupons can be redeemed for the Good Start® formula product of your choice.

Coupons can be redeemed in-store at participating retailers that carry Good Start® infant formula products. They cannot be used for purchases made at online retailers. 

Our Customer Support team is happy to help if you have any questions. Reach out to our team here.

Absolutely, as part of the sign-up process we simply ask for your due date so we can share relevant communications with you based on your journey as a new parent.

We do not require any payment or credit card details required for Baby Club. Joining our program is FREE!

Due to high demand, our Good Start™ Baby Club Ready for Baby Packs are taking longer to administer. We are working as quickly as possible to share its contents with you and appreciate your patience. 

You will receive a confirmation email once your Ready for Baby Pack has been shipped.